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Find quick answers about TLMS Power Tools, from installation to advanced features. Can't find what you need? Contact our support team.
Getting Started:
Learn the basics of TLMS Power Tools, including installation, activation, and how to use the main features to manage courses and certificates.
After purchasing, download the plugin ZIP file from your account dashboard. Go to WordPress Admin > Plugins > Add New > Upload Plugin. Upload the ZIP file, install, and activate. Then, enter your license key under TLMS Power Tools > Settings to activate updates and support.
TLMS Power Tools requires WordPress 5.0+ and TutorLMS 2.0+ (free or pro). Make sure both are updated to the latest versions for full compatibility.
Go to TLMS Power Tools > Select Course. Choose the student(s) from the list and click "Mark course as completed." The action is instant, and students will receive their certificate if enabled.
Yes, both options are available. You can send certificates via email automatically after course completion, or download them as PDFs individually from the dashboard.
Go to TLMS Power Tools > Certificate Email Template. You can edit the email subject, greeting, message, button text, and footer. Use dynamic placeholders like {student_name} and {course_name} to personalize each email. You can also customize colors to match your brand.
License & Billing:
Understand how TLMS Power Tools licenses work, including usage limits, renewals, refunds, and how to manage multiple sites with one license.
It depends on your license: - Individual License: Use on 1 website - Business License: Use on up to 5 websites - Agency License (coming soon): Unlimited websites Each license is tied to your account and can be activated/deactivated from your dashboard.
Yes, you can deactivate your license from one domain and activate it on another domain at any time through your account dashboard. This is useful if you're moving your site or testing on staging environments.
Your license is valid for 1 year from the date of purchase. After 1 year, you'll need to renew to continue receiving updates and support. However, the plugin will continue working even if you don't renew—you just won't get new features or priority support.
The plugin will continue to function on your site, but you will no longer receive: - Software updates - New features - Priority support - Security patches You can renew anytime to restore access to updates and support.
Yes, all purchases include a 30-day money-back guarantee. If you're not satisfied with the plugin, contact our support team within 30 days of purchase for a full refund—no questions asked.
Support & updates:
Learn about the support channels available, how to get help when you need it, update frequency, and what happens when your license period ends.
All licenses include 1 year of updates and priority support from the date of purchase. After 1 year, you can renew your license to continue receiving updates, new features, and priority support. The plugin will continue working even without renewal—you just won't receive new updates or support.
All active license holders receive: - Priority email support (typically within 24-48 hours) - Help with installation, activation, and configuration - Troubleshooting for plugin-related issues - Guidance on using features and customization options Note: Support does not include custom development, theme conflicts, or issues caused by third-party plugins.
To request support: 1. Log into your account dashboard 2. Go to "Support" or "Contact" 3. Submit a detailed description of your issue, including: - Your WordPress and TutorLMS versions - Steps to reproduce the problem - Screenshots or error messages (if applicable) Our support team will respond within 24-48 hours.
We release updates regularly to ensure compatibility with the latest versions of WordPress and TutorLMS, fix bugs, and add new features. Updates are typically released every 1-3 months, or sooner if critical security patches are needed. You'll be notified of updates through your WordPress dashboard.
After 1 year, your license expires and you will no longer receive: - Software updates - New features - Priority support - Security patches However, the plugin will continue working on your site. You can renew your license anytime to restore access to updates and support.
